Trackershop FAQ's

A GPS tracker uses Global Positioning System (GPS) technology to determine the location of an asset, vehicle, or person. The device collects location data and sends it to a central server using a wireless network, allowing users to access the information via a web platform or mobile app.

A GPS tracker offers numerous benefits for businesses and individuals, including:

• Real-time location tracking: Monitor vehicles, assets, or individuals with live updates.
• Improved efficiency: Plan better routes to save time and reduce fuel usage.
• Enhanced security: Protect against theft with location tracking and geofencing alerts.
• Accountability: Track driver behaviour and manage assets effectively.

Our GPS trackers are versatile and can be used to monitor:

• Vehicles (cars, trucks, buses, and more)
• Equipment and assets
• Personal belongings
• Individuals (e.g., for safety purposes)

They’re suited for both personal and commercial use.

Yes, GPS trackers require mobile network coverage to send location data to the server. Our trackers use SIM cards with multi-network roaming to ensure optimal connectivity, even in areas with weak signals.

Yes, our GPS trackers are designed to withstand tough conditions. Many of our devices are water-resistant or waterproof and built to endure extreme temperatures, vibrations, and other challenging environments. Rest assured, they are perfect for vehicles, equipment, or outdoor use.

Absolutely! We offer a mobile-friendly platform and app that lets you track your devices on the go. From live location updates to viewing route history, you can access all the key features directly from your phone or tablet.

Our GPS trackers are equipped with features like geofencing alerts and real-time location updates to help recover stolen vehicles or assets. If theft occurs, activate the device tracking, and report the situation to the authorities. Our data can aid in a quick recovery.

Installing a GPS tracker in your car could help lower your insurance premiums, but it depends on your insurer. Many insurance providers offer discounts for vehicles fitted with GPS trackers as they improve security and increase the likelihood of recovering a stolen car. To see if you're eligible for a discount, check with your insurer and provide details about the GPS tracker you’re planning to install.

Geofencing is a virtual boundary you can set around a specific location. If your GPS tracker enters or exits this area, you’ll receive an instant alert via email or SMS. It’s an excellent feature for improving security and managing operations more effectively.

Our GPS trackers are highly accurate, with a location precision of within a few meters when the tracker has a strong GPS signal. This ensures reliable and actionable data for your tracking needs.

Battery life depends on the specific tracker and how it's used. For instance, devices set to provide frequent location updates will consume more power. Many of our trackers are designed for long-lasting use, and we also offer rechargeable options. Battery alerts ensure you’re notified when it’s time to recharge.

Yes, you can monitor multiple devices simultaneously through our platform. Businesses can easily manage their entire fleet or asset collection from a single dashboard.

Data is accessed through our secure web platform or mobile app. Once logged in, you can view live location updates, historical routes, and other tracking features tailored to your needs.

GPS trackers are used across many industries, including:

• Logistics and transportation
• Construction and equipment management
• Personal safety and caregiving
• Field service management and delivery

Whether you need to monitor assets, enhance operational efficiency, or improve safety, our GPS trackers are a reliable solution.

Our GPS trackers stand out for their:

• User-friendly platform: Easy to use, even for non-technical users.
• Durability: Designed to perform under harsh conditions.
• Customisation: Tailored settings to suit your business or personal needs.
• Local customer support: Dedicated team ready to assist you whenever needed.

Yes all of our trackers use the GPRS phone network to relay the position of the device from the unit back to your mapping panel. Any Tracker that we provide the SIM for will be fitted with a multi roaming network SIM Card. This ensures that your tracker always gets the optimum network coverage in any area.

GPS trackers get optimum GPS signal when used outside. Inside buildings the signal can be restricted, which in turn gives restricted tracking. At the very least, your GPS tracker will show the tracking report to the building, and then begin reporting again when the subject leaves the building.

Safety Zone (Geo Fence) is an area you can ring fence on your mapping panel to alert you if your GPS tracker goes into or out of this geographic area. As well as showing an alert on your mapping panel, the tracker will also instantly send you a text message and/or email.

Geo-fences are extremely useful to alert you of a theft or unsanctioned removal/use of a vehicle/asset from it’s allocated area.

They are also used to help protect vulnerable individuals. If they were to leave a safety zone, you will be alerted immediately!

To set up the safety zone open your mapping panel on a desktop/laptop, click on Zones and a black box will appear on your screen. Select either ‘Polygon’ or ‘Zone’ to determine the shape of your area. ‘Add Polygon’ allows you to make a shape using straight lines by clicking on the map, and lines will join up. ‘Add Zone’ will create a circle on your map, by clicking on your map at the location you want it set. You can make it bigger or smaller by moving the bar marked ‘Size’. You must call each safety zone a different name so you know when you get an alert which one it is referring to. Add your mobile phone number, email address in the contact boxes and then click save. You can create as many safety zones as you wish.

Here’s an example of Safety Zones being set up

In the unlikely event that you encounter an issue, your tracker comes with a 12-month warranty. We offer online support available 7 days a week to provide advice and assist you with any technical information you may need.